Refund policy

Published 2026-08-24

If something is not as expected, start a return with Surelux within 30 days of the delivery date.

1. Start a return

Email floral@pruettsmarket.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

2. Return shipping cost

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

3. Return eligibility

• Proof of purchase required
• Rug must be unused, clean, and in original wrapping when practical
• Final-sale rugs are not eligible
• Rugs with pet damage, stains, or outdoor weathering after delivery are not eligible

4. Non-returnable items

• Rugs cut or altered after delivery
• Final-sale clearance rugs
• Stained, odorous, or pet-damaged rugs
• Fading from direct sunlight after use
• Unauthorized returns

5. Return process

1. Email floral@pruettsmarket.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Include your order number in every message so we can locate the purchase quickly.

6. Refund processing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Confirm size (L × W), pile height, and room placement on the product page before ordering. Tell us what you need when you email — we will check stock and guide the exchange or replacement.